T he ominous sounding words of Important Information Regarding Your Account as the title of the e-mail message which was sent to me portended that there might have been bad news awaiting me — such as perhaps my Gold Passport frequent guest loyalty program account was breached, as there was the scare that an unauthorized individual might have accessed it.
My Starwood Preferred Guest account was compromised in January of this year where most of the points were wiped out of my account. Thankfully, my account was restored…
Hyatt Gold Passport Web Site to Undergo System Maintenance for Four Days
…so you can imagine my relief when the e-mail message I received from Hyatt Gold Passport was simply to inform me of the undergoing of system maintenance of its official Internet web site:
We know how important it is to have up-to-date Hyatt Gold Passport account information. So, we wanted to let you know that from December 15 to December 18, 2015 we will be undergoing system maintenance and your account information will not be accessible during this time. How does this affect you?
What you’re able to do:
- Earn points and stay/night credit toward tier status for all eligible stays
- Earn points for eligible dining and spa services
- Book paid reservations
What you’re unable to do:
- Cannot access your account information, including point balance and promotional awards, either online or by calling Hyatt in your region
- Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
- Cannot purchase or combine points
Any account activity accrued after December 12, 2015 will not be reflected on your account until the week of December 28, 2015. You can be assured that any points earned during this time will be credited to your account. We appreciate your patience and apologize for any inconvenience.
We don’t want you to miss out, so if you’re planning an upcoming trip using your points or awards, start exploring and book today.
Reaction
“Rather unprofessional to have a planned system outage for 3 whole days…..” is how FlyerTalk member RTW1 feels about the aforementioned system maintenance in this discussion.
“While I appreciate the heads up, I agree with a previous poster that a 4 day outage is very unprofessional, not to mention hugely inconvenient”, posted FlyerTalk member freeflyin. “Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.”
Perhaps the Internet web site will undergo more of an overhaul that system maintenance, as implied by FlyerTalk member perthite: “Four days sounds more than maintenance. Sounds more a rip and replace to me!!”
Summary
Frankly, the title of the e-mail message could have been more descriptive — perhaps similar to the one used for this article as an example. This could have helped to avoid any trepidation which may have been experienced by me and other members of the Gold Passport frequent guest loyalty program — especially in this age of technology where information is breached and Internet web sites are compromised.
Regardless, I do appreciate the advance notice of the upcoming system maintenance to the official Internet web site of the Gold Passport frequent guest loyalty program.
By the way, my elite level status with Hyatt Gold Passport is now Platinum through February of 2017.
Source: Hyatt Gold Passport.
