I recently received a bizarrely unexpected and unexplained partial refund from this rental car company with whom I experienced an incident that I did not believe that I caused.
Bizarrely Unexpected and Unexplained Partial Refund From This Rental Car Company
The rental car company is Enterprise Rent-A-Car. I returned the rental car to the airport facility in Glasgow thinking that no issues or problems would occur; but an employee of the rental car facility found minor damage on the tire in the form of a tiny nick — and I have no idea what happened or whether the damage even occurred while I drove the vehicle. I was charged an extra £200.00 on the spot before leaving the facility, which at that time was the equivalent to $266.88 in United States dollars, which is the amount that appeared on my credit card statement. I eventually wound up formally filing a claim with the insurance company that provides protection on the credit card which I used to pay for the rental…
…but as I was checking my credit card statement recently, I saw that a credit of $250.00 was returned to my account.
The cost to the rental car company being only $16.88 for the damage was unlikely.
I checked the currency exchange rate between the British pound and the United States dollar earlier today; and apparently, £200.00 is approximately equivalent to $248.25. Back at the time when I returned the car, $1.33 was approximately equivalent to one British pound. The value of the British pound had since decreased to $1.25…
…so I apparently received a full refund of that amount minus the difference of $16.88 due to the currency exchange rate.
No reason or explanation was given as to why I received a refund at all. I have no idea if this case is considered officially closed.
Final Boarding Call
Readers of The Gate With Brian Cohen posted a number of comments after I wrote and published this article. Apparently what I experienced is common — although this is the first time I have encountered this after renting numerous vehicles over the years.
What would you do in this case?
Photograph ©2024 by Brian Cohen.
