Dollar bills and coins for tip or gratuity
Photograph ©2016 by Brian Cohen.

Completing Expense Reports Was Never Bad for Me — Until it Took its Toll…

What happened just did not make much cents.

Note: This article pertaining to Doing Expense Reports Was Never Bad for Me — Until it Took its Toll… was originally published on Friday, July 10, 2015 at 2:15 in the afternoon and has been updated.


I never minded completing expense reports to be reimbursed for expenses incurred during business trips, as the instructions to complete them were usually straightforward to me — even though there was the occasional disagreement as to what expenses were allowed and which ones were not. They were usually resolved in a matter of a few minutes. Controllers of corporations knew by experience that they could trust the expense reports which I submitted — especially as I do not drink alcoholic beverages and therefore never attempted to submit those as expenses.

Completing Expense Reports Was Never Bad for Me — Until it Took its Toll…

Toll
Photograph ©2021 by Brian Cohen.

This topic reminds me of an incident which I will never forget when I worked for a company years ago — at which I can laugh now but was quite ludicrous and irritating at the time. That particular company had a bizarre policy which to this day I still do not understand: receipts were required to be taped on sheets of paper before being stapled to — and submitted with — the expense report. Perhaps it was to keep things neater or to not lose smaller receipts. Regardless, that process added a significant amount of extra time to complete the expense report — as well as a full tape dispenser nearby. No other company for which I worked had that requirement — but I digress.

One day, the controller of the company walked over to my cubicle to discuss a discrepancy with an expense report I submitted.

“There is an expense with which I have an issue.”

“What is the problem?” I asked.

“It shows here that you drove on the Garden State Parkway to a customer located in this city.”

“Yes…?”

He whipped out a map.

“You could have exited here,” he said as he pointed to a specific location on the map, “and saved 35 cents on the toll.”

I was dumbstruck. Is my expense report being held up over a dispute of 35 cents?!?

The person to whom I reported directly joined in on the discussion a few minutes later, which would up lasting at least 45 minutes. He could not believe the reason for the dispute either. Is the controller for a division of a multinational company really arguing over saving 35 cents? Do I really have to explain why I drove a certain route, for which there were a plethora of reasons?

If you are thinking to yourself that the company spent significantly more money than 35 cents on the salaries of three people engaged in this discussion, then you have not included the salary of at least a fourth person who was seated at his cubicle and stopped working to overhear this ludicrous conversation. I spotted him sitting in his seat as he snickered uncontrollably.

After all of that, I was allowed to keep the toll receipt of 35 cents on my expense report anyway; and I was eventually reimbursed for it.

Final Boarding Call

Toll booth
Photograph ©2021 by Brian Cohen.

Needless to say, I voluntarily resigned from the company not long after that incident.

Now it is your turn: what are some of the most ridiculous, peculiar or strangest stories pertaining to expense reports which you would like to share with fellow readers of The Gate With Brian Cohen? Do you despise working on expense reports in general; or do you not mind completing them?

All photographs ©2016 and ©2021 by Brian Cohen.

  1. I do not mind doing expense reports. I do a lot of travel and filling these out weekly is a part of the job. Plus, since I earn many points/miles from this ravel, filling out the reports is important if I want to cover the bills incurred.

    My employer takes the expense report and forwards it to the Accounts Payable people, and I usually have a direct deposit to my account by Friday (if I make the deadline; following Friday if I happen to miss).

  2. I am really curious to see what exit you took and to what town. They should be glad you were on the Parkway instead of the Turnpike. The Turnpike rates are absolutely insane.

    Did the Controller realize that the salary cost because of the time the three of you discuss it even for a minute wasted more than the cost of the toll he was trying to point out.

  3. I worked for a large US company which just about everyone would recognize the name.

    Anyway, it appeared that some salespeople were cheating on their expense reports (charging up big tabs for themselves and then claiming a lot of customers were there). The company decided that all meal receipts now needed to be itemized to show the items ordered.

    While this seems reasonable, it was one of those zero-tolerance policies. I had to travel a lot to support (but not entertain) clients. I typically would get a sandwich to go for dinner and go back to the room to eat after leaving the office late.

    As it turns out, my $10 dinners at a local sandwich shop were turned down because I only had the credit card receipts. I protested, but ended up eating the charges because I didn’t want to wait longer for my reimbursement. I also ended up leaving later that year.

  4. Where do I start, after 35+ years of business travel? Yikes. The old tape the receipts to paper and attach wasn’t fun, but much better than the 3rd ring of hell better known at Concur.
    The closest story to yours is where I had this job where I would travel to various clients, but would get reimbursed for mileage to use my personal car. I turned in expense reports that would show something like “Office to Springfield” or whatever main town I was going to. One day I had a division VP that came into my cubicle, knowing he had “caught me” padding my mileage as I had claimed something like 105 miles round trip yet “Springfield was only like 90 miles round trip, failing to realized that I didn’t just drive there and back but went to other towns in that area. Silly.
    The worst company policy I ever had was working for a large international insurance company that apparently had high-level executives who would overspend in places like NYC, so they had organized a list of approved hotels that we had to book, through Concur, of course. Adding this restriction was fine, except I would try to book a basic Hampton Inn for like $90 in Peoria, and it would want me to book the approved Swissotel in downtown Chicago for $400 because it was approved in that region. Pairing that with the pricing filters on airline tickets was the worst. Want that ORD to DFW flight at 8 am on American for $150…too bad, you get United at 4 am with a connection for $145.

    I could write a book on expense and Concur adventures and hacks, but at the end of the day, I’m convinced that most of this stuff comes from bitter people in offices where they don’t even travel for business. In addition, the overspending sales and execs ruin things for those that are honest in expense reporting.

    1. I think you should seriously consider writing that book, DaninMCI.

      I will bet that you would get a great audience and readership that would be very interested in reading about your experiences…

  5. While living in NH, a project manager I was supporting insisted we fly into BWI when going to DC because the ticket was $150 less. Ignoring the fact that we’d have to rent a car, drive at least an hour each way, pay for parking. Flight not long enough to actually get much work done on either flight. And his salary was MUCH higher than mine.

    OR we could spend $150 more, land at DCA, jump on metro, and be at destination (or local office where we COULD get some work done) in minutes after landing.

    1. This is a classic case of penny wise and pound foolish, pmv.

      Decisions are not always thought out well with logic and reason. Too many corporate decisions are outright based on saving money without taking into account ancillary items, as you have clearly pointed out…

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