When booking tickets for a flight or reservations for lodging or a rental vehicle or a cruise, you usually receive a message of confirmation in return with the necessary details and information — so one could only surmise to keep your confirmation information handy and readily accessible in case the provider of the service needs it for whatever reason…
Keep Your Confirmation Information: Stupid Tip of the Day
…but you might be surprised as to how many people actually lose their confirmation information — or even delete it altogether.
Visits to the customer service departments of various companies over the years — such as at what was once the customer support center of Delta Air Lines in Seattle — have revealed a number of conversations that employees have experienced with customers. For example, one woman recounted a telephone call with a customer who hoped that she and her family would “die in a plane crash” for not being able to seat all of the members of the family of the customer together on a flight.
Less egregious — but still unbelievable — is the number of customers who either lose or delete their confirmation information. That information is absolutely needed if the reservation or airline ticket needs to be either modified or cancelled — although customer service representatives are usually able to find the necessary information via other methods, which can significantly slow down the requested service to the customer. If the request is rather time sensitive, you want the customer service representative to resolve it as expeditiously and as accurately as possible.
One method of looking up a reservation or ticket is by name — but what if other customers have the same name as you?
Final Boarding Call
Although you should guard it and protect it as much as you can, having the reservation confirmation number or ticket number handy and easily available to you anytime you need it is paramount to having a request or an issue resolved as soon as possible and as accurately as possible — and it also greatly helps the customer service agent who is assisting you.
All photographs ©2021 and ©2022 by Brian Cohen.
