the wing of an airplane
Photograph ©2024 by Brian Cohen.

My First Time As a Passenger With Icelandair — and The Verdict Is…

This airline is greater than 87 years old.

The flight from Chicago to Oslo via Reykjavik was my first time as a passenger with Icelandair in the economy class cabin — and it was also my first time as a passenger aboard a Boeing 737 MAX 9 airplane, of which I had no trepidation whatsoever. The entire itinerary incorporated four flight segments that were operated by Icelandair.

My First Time As a Passenger With Icelandair — and The Verdict Is…

a large airplane parked on a runway
Photograph ©2024 by Brian Cohen.

Icelandair is the official flag carrier of Iceland. It serves 39 destinations in Europe and North America full time from its hub airports in Keflavík International Airport and Reykjavík Airport, with 20 additional destinations on a seasonal basis. The airline was established on Thursday, June 3, 1937.

a seat on a plane
Photograph ©2024 by Brian Cohen.

The amount of pitch between rows of seats in the economy class cabin — which is the distance between the back of your seat and the back of the seat in front of you — is between 31 inches and 32 inches; and the width of each seat is 17.2 inches, as disclosed at the official Internet web site of Icelandair. The head rests of the leather seats were separate and adjustable; and the back rest width is 17.2 inches. I had no complaints about the leg room, as I did not feel restricted or confined in my seat, which was reasonably comfortable. Blankets were laid in each seat. Inside the seat pocket was a safety information card for the airplane.

a close up of a ceiling
Photograph ©2024 by Brian Cohen.

The overhead control unit was equipped with adjustable air vents. The activation of the reading lights required reaching up to the overhead control unit. Interestingly, the life vests are accessible adjacent to the overhead control unit above the seats.

a paper cups of liquid and a drink on a napkins
Photograph ©2024 by Brian Cohen.

Two beverage services and a water service were provided to passengers during the flight of almost six hours. Meals and snacks are not included in the airfare price, as passengers must pay extra for them. I did not purchase any food items that were for sale.

a cup of liquid with a napkin
Photograph ©2024 by Brian Cohen.

Sustainability is an important policy of Icelandair. Printed on the paper cup are the words:

Your favorite beverage,
served in a sustainable way.
That’s the spirit of Iceland.

a group of people standing in an airplane
Photograph ©2024 by Brian Cohen.

144 seats were in the economy class cabin aboard the Boeing 737 MAX 9 airplane. Plenty of room was available in the overhead storage bins.

I had no need to visit the lavatory; so I did not go there to take photographs. Access to Wi-Fi was available aboard the airplane for a fee.

Final Boarding Call

Although the flight was not extraordinary, it was a pleasant experience overall, as virtually everything pertaining to this flight went well — but I did not like that no food at all was included in the price of the airfare. Even Delta Air Lines offers a snack with a beverage on its flights. I would consider flying as a passenger on Icelandair in the future if the price was too good to ignore — but because their flight network is currently rather limited, that will likely not happen.

I am not sure as to the age of the Icelandair airplane on which I was a passenger.

The only question is what happens when things go wrong, which thankfully did not occur with this flight…

All photographs ©2022 by Brian Cohen.

  1. I have flown Icelandair a bunch, but always reluctantly. And even then only fly it when it’s the only one-stop and/or quickest regularly scheduled option left for same-day flying between Europe and the US.

    The economy class section feels cramped to me; the lack of included food and beverages is unwelcoming; and the lounge situation at KEF is not good for me. And while KEF entry passport control is usually fast even when crowded, it’s sort of still weird for me on an American passport despite my being exempted from stay limits in the Schengen area.

    1. My only disagreement with your comment is pertaining to the economy class cabin, GUWonder. I am not a short person; but I felt reasonably comfortable on each flight — and especially “cozy” when I was seated by a window.

      I do not recall feeling cramped…

  2. I have flown 50 separate flights on Icelandair and have been quite pleased. My flights have been aboard 757, MAX 8 & MAX 9 aircraft. One of my major “likes” of Icelandair is consistency. I know what to expect every time I step on board. Flying the other guys is like Forrest Gumps’s chocolates, “you never know what you are going to get.” (That includes Delta, BA, and United.) Crews friendly, the food is well worth the price, and when something goes wrong they make it right.

    1. That is good to know, E.D. Motis. Thank you.

      Consistency is a strong point for the success of a brand — and knowing that “when something goes wrong they make it right” can be comforting and be a significant factor towards choosing Icelandair in the future…

      …and you are correct about other airlines in general.

  3. “The only question is what happens when things go wrong, which thankfully did not occur with this flight…”

    Shat was the reasoning for this conclusion of the post?

    1. That is correct, Freyr.

      When things go well, problems usually do not occur.

      In the case of Icelandair, it is a decent choice of airline with reasonable service and clean airplanes, as per my experience — especially if the cost of airfare is relatively low — but I am not sure what happens if anything goes wrong and what the customer potentially may need to go through to correct the issue…

      1. Thankfully, they are subject to the EC 261/2004 regulation. That is sufficient for my purposes for when things go wrong. But they seem to run a well-oiled machine and hiccups are few and far between. I wish I could say that about Air Canada and a bunch of other airlines that take me between Scandinavia and the US.

        About feeling cramped in economy class on Icelandair’s US-KEF/KEF-US flights, that could be colored by my often ending up in middle seats on these flight. Some may say to me “welcome to same-day bookings” but this hits me disproportionately more with Icelandair than the other airlines I use for same-day flights to get me between the US and Scandinavia. Then some may say to me “but you have elite status with all those airlines in major alliances”. True, but still.

        1. But still indeed, GUWonder. I am in the same proverbial boat.

          I am fortunate that I never wound up in a middle seat on a flight operated by Icelandair — although I did come quite close on one of my flights. Fortunately, I was able to change the seat at the customer service desk past the security checkpoint…

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