a group of signs in a room
Photograph ©2024 by Brian Cohen.

One Aspect I Liked About Swissport Lounge in Chicago O’Hare International Airport. Airport Lounge Review.

Is this the worst airport lounge in the United States?

Swissport lounge in Chicago O’Hare International Airport would likely not be at the top of the list of favorite airport lounges for frequent travelers — the lounge does not even have its own toilets, let alone any shower facilities — but there was one aspect I liked about it prior to boarding an airplane for a flight to Dublin in Ireland.

One Aspect I Liked About Swissport Lounge in Chicago O’Hare International Airport. Airport Lounge Review.

people sitting in chairs in a room with a television
Photograph ©2024 by Brian Cohen.

The lounge itself is rather small and can get crowded rather easily — enough to close the lounge temporarily when it reaches capacity — especially as it was the only lounge in Terminal 5 that is part of the Priority Pass network at the time that I visited it.

a group of people sitting in chairs in a waiting room
Photograph ©2024 by Brian Cohen.

The space inside is also oddly shaped — simulating a sort of capital letter L — with basic small tables and outdated chairs which are reasonably comfortable but nothing special. A couple of flat screen televisions were mounted on the walls; but the lounge contained no windows or natural lighting.

a bar with food and drinks
Photograph ©2024 by Brian Cohen.

When I initially saw the food and beverage offerings, I thought that they would be of substandard quality. On the left were refrigerated items; the center area offered snacks and alcoholic beverages; and the right was a station with coffee, tea, and condiments…

a group of plastic containers of pasta and vegetables
Photograph ©2024 by Brian Cohen.

…but I have to admit that I liked the pasta salad and some of the other food offerings. Vegetables with ranch dip was also available — as were chocolate pudding and fruit cups.

a group of sandwiches in a wooden container
Photograph ©2024 by Brian Cohen.

Several sandwiches — such as Italian salami, Tuscan turkey, and sandwiches for anyone who adheres to a vegetarian diet — were available as well.

Final Boarding Call

This lounge has been called the worst airport lounge in the United States. While it is mostly forgettable, I have actually been to even worse airport lounges.

The food was surprisingly good in the Swissport lounge in Chicago O’Hare International Airport, in my opinion. I easily was able to create a meal out of what was offered. I wanted to visit the lounge again on my way back…

…but when I arrived in the afternoon, the lounge had unfortunately reached capacity and I could not get in. That would be the most significant complaint I have about this lounge. Visitors to the lounge must use the public toilets that are outside of the entrance to the lounge and across the hall. Access to Wi-Fi is not exactly the speediest.

Swissport lounge is located in Terminal 5 of Chicago O’Hare International Airport next to gate M13.

Swissport lounge in Chicago O’Hare International Airport is open seven days per week from 7:00 in the morning to 9:00 in the evening. Access is permitted three hours prior to scheduled flight departure. Access is periodically restricted every day due to space constraints in particular during the hours of 3:00 in the afternoon through 8:30 in the evening.

All photographs ©2024 by Brian Cohen.

    1. The Club ATL is one that I would nominate that is worse, Matthew. In many ways, that lounge has significantly gone downhill…

    1. I have not been in that airport lounge, Scott.

      What are the reasons why it is one of the worst airport lounges?

      1. hi. No one ever at the door to let you in. Once I just gave up and went to the bar. The food is cheap and a mess. The bartenders dont mae good drinks. One seater bathroom. And, the worst old fashioned in the history of mankind. When I don’t finish a drink…. well that is bad. very bad

        1. Well, Scott, I attempted to visit the Swissport airport lounge this past week and was once again denied entry.

          This airport lounge should simply be removed from the Priority Pass network…

  1. For being a busy/large airport, Chicago seems to be lacking in lounges aside from the big 3 Domestic, SAS lounge and the Swissport lounge accessible with PP.
    I’ve been in the Polaris lounge via outbound ANA flight and the Delta Skyclub via Amex Plat, but if I’m not on either of those, I don’t think I have any lounge options in Terminal 1-3.

    1. Atlanta has a similar problem, Jinxed_K

      …but as Atlanta is the home hub airport of Delta Air Lines and Chicago is the home hub airport of United Airlines — plus with American Airlines using Chicago as a hub airport as well — I suppose with few exceptions, third-party companies do not see the opportunity of having more lounges at those airports when the “big 3” legacy airlines have their lounges…

      1. That does make sense. I guess my main complaint with ORD is Terminal 5 is disconnected from Terminals 1-3 airside and the PP lounge option coexists with the Skyclub. I would have less of a complaint if the PP lounge and the Skyclub were not both in T5, but it’s a personal issue with my lounge access situation.
        There is a similar problem I run into at JFK if I’m flying Jetblue as there’s no lounges in T5 there.
        Places like DFW, MIA, SFO, etc, I was able to clear security once and walk from the lounge to my departing terminal without having to exit.

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