airport security checkpoint
Photograph ©2018 by Brian Cohen.

Person In Queue Refuses to Move. What Would You Do?

Thank queue for reading this article.

Whether you are at the ticket counter at an airport, the security checkpoint at an airport, a hotel property, or a rental car facility, a person in the queue refuses to move even though the people in front of her inch towards the front of the line. What would you do?

Person In Queue Refuses to Move. What Would You Do?

“I’ve never both completely agreed and completely disagreed with a person more in my life” is what a person who identifies as feitelberg on Twitter — er…X — posted pertaining to a woman who waits until the queue moves all the way forward before she moves.

“It’s the same if I move now or later” is her response to people who confronted her on that line.

Final Boarding Call

When I am in a queue, I usually try to move forward as far as possible without getting too close to the person in front of me. If the queue is rounding a corner, I walk all the way to the corner so that the line behind me will move as much as possible.

Technically, the woman is correct: nothing changes whether or not she moves — as long as she is instantly prepared to be served by the next available person without delay; and the back of the queue is not spilling into an area where other people are inconvenienced…

…but it sure would be annoying, in my opinion.

How would you feel if you were in that situation — and what would you do?

Photograph ©2018 by Brian Cohen.

  1. With the pandemic, there is a benefit to not breathing down the neck of the person ahead. Instead, stay a few feet behind them and move when they move. Occasionally, the gap may increase a bit more, but that is ok.

  2. She is correct, as long as the queue is not overflowing. No need to have to move your bags so often and there’s no need to squeeze. Illogically, it can be frustrating because you lose the illusion of progress (inching along every so often).

  3. I’m all about having some social distancing 4-6f5 but the gap in the picture is clearly excessive and she doing it to make a statement. I’m not the one so I would be be pushing her boundaries. I would have a couple of moves for that. #1 I would just walk around her as if she was not in line as if I was passing a disabled car on the highway. She probably get upset and I would just respond saying oh I thought you were waiting for someone and I would offer her to move foward and come around me. #2 assume she does it and repeats the same move 2nd time I won’t pass but I’ll make her feel extremely uncomfortable I would be looking over her shoulder at her phone and making sure she feels the air blowing from my nose on her back and other equally annoying things turn around and fart on her, sneeze a few times, etc.. all without physical making contact of course. At that point she would be annoyed with my actuons as I am with her and she will either be reasonable and move foward or engage in arguments which I would be happy to engage in. I’m not the one you would want to engage with.

  4. Have dealt with this… and in the situation in the photo frequently, at least in the US, would result in people jumping the queue further down the ropes. I usually ask the person to confirm what they are doing. “Excuse me, Zone 1?” when blocking the boarding lane for example. Or I ask them to please excuse me and move to go past them if they are leaving an excessive gap. I had this the other morning at a ticket counter where someone was leaving a bit of a gap as they were waiting to see the full service position and several kiosks were empty in front of them. I asked if they were using the kiosk and if not, please let me past. Which was funny as I was finishing an airline agent came up and told them they had to use the kiosk first or get charged a fee.

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