a close up of a tire
Photograph ©2024 by Brian Cohen.

Rental Car Tire Damage: I Have No Idea What Happened.

Wheel see what happens.

I returned the rental car to the airport facility in Glasgow thinking that no issues or problems would occur; but an employee of the rental car company found tire damage — and I have no idea what happened or whether the damage even occurred while I drove the vehicle.

Rental Car Tire Damage: I Have No Idea What Happened.

a close up of a tire
Photograph ©2024 by Brian Cohen.

The damage about which the employee of the rental car was concerned was a little nick in the rubber on the side of the tire on the left front side of the car, which is the passenger side. She said that the tire needed to be replaced. An additional amount of £200.00 0r $266.88 in United States dollars was added to my final bill but was not supposed to be the final amount. The employee asked that I sign a statement acknowledging that damage was found on the vehicle without admitting fault; but in retrospect, I probably should not have signed that document.

Several months later, the tire has yet replaced; and at the time this article was written, work was still not done to repair the car, which was a Vauxhall Corsa. I drove that car all around Scotland, England, and Wales; and I do not recall having a single incident with the vehicle.

Final Boarding Call

a blue car parked in a parking lot
Photograph ©2024 by Brian Cohen.

Unfortunately, I was unable to take photographs in the dark car park upon collecting the vehicle, as I arrived late at night. Even dark photographs might have been better than nothing. Still, I might not have spotted the damage anyway, as one would really need to look carefully on the car to find it.

Still having not received the final cost to fix the damage, I finally submitted a claim to the insurance company, as that is one of the benefits of my credit card — so I have no reason to be concerned…

…but why would Enterprise Rent-A-Car not have replaced the tire immediately to get the car back out on the road as soon as possible? Are they planning on charging me fees for loss of use? Also, what could have caused that little nick, which seems to be a strange location, position, and orientation to occur? Did the wheel contact a curb while in motion?

Needless to say, this caught me by surprise…

All photographs ©2024 by Brian Cohen.

  1. It looks like the damage is on the hubcap and not the tire which is a common damage and easily fixed without replacing the tire. From what I’ve read on the web, Enterprise has a history of coming after renters with b.s. claims long after the car has been returned.

  2. I had a similar situation with Sixt car rental at Tucson Airport. After rental they sent me a picture of the windshield saying there was a chip and windshield needed to be replaced. I zoomed into the picture and was unable to see anything, luckily I took my own photos & vehical prior. Then I looked at the Google reviews and another renter posted a picture of the se vehical also being blamed for the same windshield chip 3 weeks prior. I basically had to submit all of that evidence i found and Sixt never contacted me again. That was my first & only time I will ever rent with Sixt again. They were for sure running a scam, when I picked up they vehcial they were so pushy about adding the Insurance & of course I denied as i have my own insurance extends to rentals on top of AMEX coverage.

    1. I had same thing happen with Hertz in Las Vegas. Luckily I had pics I took when I returned it. Sent them over & never heard from them again. And my partner always thought I was crazy taking pics upon pickup & return. Now he ensures I take pics ..

  3. It’s called curb rash and occurs frequently to tires if the driver is not careful parallel parking or making turns around a curb. Whether you or a previous driver is responsible is impossible to say without pre-rental photos. Hertz actually does a decent job with pre rental photos, and the last two times I rented from Enterprise the agent walked the car with me.

  4. Very common with all rental car companies. At least Hertz now gives you photos of the vehicle at the time of pickup, so you can easily see what damage there already is (and isn’t). Otherwise, you need to always take photos yourself and inspect the car properly before leaving the rental facility. Even if they tell you XYZ damage is not charged for, have them mark it and admit it was there at pick up.

  5. Common behavior with car hire companies in UK.

    Enterprise in London Heathrow at the Holiday Inn is absolutely crooked
    I rented a car twice – first time they showed me a scratch at the edge of the drivers door that only they could have known about and got me for 600 GBP
    The next time I took their warranty – Even though I showed them the damage this time – they did not enter it in their log – likely passed it off on the next one who did not take their warranty

    Scotland is very bad as well. We went o EDI from IAD and they found a small scratch on the bumper and got me for 300 GBP

    In contrast, Cornwall was completely different. We went to Penzance by train and took a car for a week. The roads are tiny and often we would be run off the road by buses coming at speed in the opposite direction – one of these misses resulted ina loud bang that we could hear and the metal wheel had a big scratch on it – a bit larger than yours. When we turned it in, the lad said, “that is fine – I see a lot worse after rental” and did not charge us.

  6. For what it’s worth, this is the single most common damage — by far — to Irish/UK cars rented to US drivers.

    Generally happens when taking turns. Driver often has no recollection because their attentions were focused elsewhere such as navigating unfamiliar roundabouts etc.

    Often not repaired immediately since cases often go to foreign insurance companies as claims.

    This is a very very common occurrence.

    Not unusual for there to be up to $2k USD in similar tire/wheel/suspension damage from even a one week rental.

  7. UK or Ireland is famous for charging customers for curb rash/tire damage and also side view mirror damage. There are many narrow roads, cobble stone, and concrete curbs and most well-used rental cars end up with this sort of damage. They never fix them in most cases, unless the mirror is completely broken or the tire goes flat. They just keep renting them over and over and charging customers over and over.

    The only way to combat this is to use a time stamp photo app on your phone and check every wheel and mirror, door ding, etc. before you leave the rental lot, your phone has a flash to take pictures in the dark but it can be hard to see, if all else fails, drive to a lighted spot nearby and take photos before you leave the area. Also, take a time stamp photo of the mileage and petrol level. The only other option is to take out the full insurance, which would cover this if there is no deductible that varies by company.

    Thanks for reminding me of this UK problem as I’m leaving in a few days for London 🙂 Sorry this happened to you.

  8. Take an absolute ton of pictures, each and every time you rent a car, even in the dark/rain/hail/snow/war-zone. I take dozens and I make sure they can see me walking around the car. I also go over the damage sheet, noting every nick/scratch/dent/discoloration/bird-dropping possible. My method has saved me more than once. The only time I had to pay anything was in Santorini, and yes I did back into that pole while trying to park – hoping they wouldn’t catch that little scratch. I bribed the dude checking the car 30 EUR, had this little ‘payment’ noted on the invoice, and eventually got that money back via the Ritz card’s insurance.

Your email address will not be published. Required fields are marked *

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!