Warning: Flexible Cancellation Policies to Expire With These Lodging Companies — Unless…

The current 2019 Novel Coronavirus pandemic had decimated the travel industry as a whole in general earlier this year, which forced airlines, lodging companies, and rental car companies to relax many of their otherwise restrictive policies — and for several months as a result, 23 lodging companies around the world had significantly relaxed their typically restrictive policies pertaining to change and cancellation fees by suspending them on a temporary basis…

Warning: Flexible Cancellation Policies to Expire With These Lodging Companies — Unless…

…but the flexible cancellation policies at nine lodging companies are set to expire on Wednesday, September 30, 2020 — which means that as of Thursday, October 1, 2020, the more restrictive cancellation policies are due to return — and the flexible cancellation policies at six other lodging companies already expired on various dates.

The following 24 lodging companies — which are divided into three sections — are alphabetized and color coded for your convenience; have links provided to the original sources of information; and for those lodging companies whose flexible cancellation policies have not yet expired, they have the exact wording of what is on their official Internet web sites.

Flexible Cancellation Policies Which Will Expire With These Lodging Companies

The flexible cancellation policy of the following nine lodging companies have not yet expired or do not have a specific expiration date.

ALL — ACCOR LIVE LIMITLESS

Click on this direct link to the source in case of an update to the cancellation policy.

Booked a flexible rate directly with Accor?

Guests that booked fully refundable rates may cancel or modify their reservations without penalties on all.accor.com (provided that the exact rate policy of your original booking will apply to your revised booking).

Booked a non-flexible rate directly with Accor and need to cancel?

Guest who planned to stay in one of our hotels prior to and inclusive of September 30^th, 2020 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the booking value for use at a future date at the same hotel.

➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher

➔ To modify the dates of your stay, please contact the hotel directly.

➔ Conditions and dates depend on local regulation – please see details of the commercial policy per country​

Note: Guests requesting a refund of any kind (i.e. cash or credit voucher) should be aware that it may take up to 90 days from the date of cancellation for the refund to be processed. The form and timing of the requested refund may be subject to the applicable laws of the respective hotel’s location (i.e. Government imposed restrictions on vouchers and cash refunds).

Third party bookings:

Third parties are required to follow the Accor cancellation policy set out above. If you who booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification, cancellation or credit voucher applicable to your booking.

Group bookings:

For all group bookings, including meetings and events, our global sales teams are working closely with hotels to provide the maximum flexibility possible, and will be assessing on a case by case basis the need to cancel or postpone events.

Other

If you booked through the following websites, please refer to the applicable terms and conditions in the links below

• Adagio:  https://www.adagio-city.com/gb/politique-liee-au-coronavirus.shtml
• Mama Shelter: https://www.mamashelter.com/en
• Banyan Tree: https://www.banyantree.com/en/travel-advisory
• Mantis: https://www.mantiscollection.com/novel-coronavirus/
• SBE: https://www.sbe.com/covid-19-updates-and-resources/
• 25 Hours: https://www.25hours-hotels.com/en/rechtliches/covid19-travel-advice

We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries.

For a complete list of hotels contact information, please refer to https://all.accor.com/gb/world/hotels-accor-monde.shtml

Terms and conditions associated with credit vouchers:

•  Credit voucher only applicable to payments that have already been processed
•  Credit voucher only applicable if the booking has not already been cancelled
•  Credit voucher only applicable if a refund has not been processed.
•  Credit voucher is not transferrable.
•  Credit Voucher can be used only once (with the exception of vouchers issued by French hotels that can be used on more than one occasion)

ANANTARA HOTELS, RESORTS & SPAS

Click on this direct link to the source in case of an update to the cancellation policy.

Given the exceptional circumstances we currently face, we are offering extra flexibility and support for all new reservations booked in the period from 13 March 2020 until 30 September 2020. This includes:

• ‘Best Flexible’ rates: Free change of date, change of destination or cancellation up to 24 hours prior to arrival, for stays completed prior to 20 December 2020. Subject to availability.
• Rates with part or full pre-payment: Free change of date or change of destination up to 24 hours prior to arrival, for stays completed prior to 20 December 2020. Subject to availability.

If you need to make or adjust a reservation, please call our team on +66 2 365 9110 or email reserveanantara@anantara.com and we will be delighted to assist you.

CHOICE HOTELS INTERNATIONAL, INCORPORATED

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Guests with existing reservations made prior to July 10, 2020
If you booked a future stay with Choice Hotels before July 10, the policies that were in place at the time of booking will continue to apply to your reservation.

Guests with new reservations made on or after July 10, 2020 for arrival dates before September 30, 2020

When booking direct with Choice Hotels on or after July 10 for arrival dates before September 30, you will be able to modify or cancel the reservation within 24 hours of the arrival date with no modification fee or cancellation fee. However, reservation changes are subject to availability and rate differences. Reservations with pre-paid rates, such as our Advance Purchase Rate, are non-cancellable, non-changeable and non-refundable.  If you’re not sure if you booked a cancellable rate, please call 877-424-6423.

Guests with new reservations made on or after July 10, 2020 for arrival dates on or after October 1, 2020

If you book direct with Choice Hotels on or after July 10 for an arrival date on or after October 1, the hotel’s individual cancellation policy that’s in place at the time of booking will apply.

Notes regarding our policies
This policy does not apply to group reservations, guests who booked using travel agents, online travel agencies or other third-party channels (Please see booking rate rules and contact group organizer/booking provider directly for more information). This policy does not apply to reservations at AMResorts properties, including the Zoetry, Secrets, Breathless, Dreams, Now, Reflect and Sunscape brands. Other exclusions or exceptions may apply. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.

HILTON

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Greater Flexibility for New and Existing Reservations – Updated as of August 24, 2020

In order to provide you with greater travel flexibility during the COVID-19 pandemic, Hilton introduced a more flexible cancellation policy on March 12, 2020.  As stay-at-home orders lift and travel resumes, our Team Members are excited to welcome you to our hotels.  At the same time, we know your plans may continue to change, so we have made your reservations even more flexible:

For reservations made prior to March 12, 2020 – when our new, more flexible reservation policy went into effect:  You may now change or cancel any future reservation, without penalty, as long as you do so at least 24 hours before your scheduled arrival date, but not later than September 30, 2020.  This includes reservations described as “non-cancellable” or Advance Purchase.

Flexibility for the Future: Any individual reservations booked on and between March 12 and September 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.

If you cancel a rate which required an advance payment or deposit, we will do everything we can to process your refund as quickly as possible. Due to the influx of cancellations, it may take up to 30 days to complete your request. If you are a Hilton Honors member and cancel an Advance Purchase rate, you may be eligible for a free night certificate for each cancelled night. Free night certificates can be used at our more than 6,200 properties worldwide. Stays must be completed by August 31, 2021. In lieu of a refund, guests at select hotels may choose to receive a hotel voucher redeemable toward a future stay at that hotel. Changes are subject to availability and rate differences.

If you need to adjust reservations made via the Hilton website, Hilton Honors mobile app or call center, you can change your reservation here or contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them directly for assistance.

INTERCONTINENTAL HOTELS GROUP

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Given the flexibility our guests and customers need right now we have implemented the following policies:

FOR EXISTING BOOKINGS MADE UP TO AND INCLUDING SEPTEMBER 30, 2020:

With continued changes of government travel advice, guests who have made non-refundable/pre-paid reservations may want to consider changes to trips already booked.

Please note, all bookings (made directly with IHG), including non-refundable/pre-paid rates, can be changed without charge – although changing the date on any reservations may result in different pricing. Please see the booking information on your booking confirmation for details on the time period for any changes to bookings.

FOR BOOKINGS MADE PRIOR TO APRIL 6, 2020:

• Any non-refundable/pre-paid bookings for all future arrivals can be cancelled without penalty (up to 24 hours before arrival) up until September 30, 2020*.
• From October 1, 2020, all non-refundable/pre-paid bookings will be subject to the terms and conditions of the rate booked.

FOR BOOKINGS MADE FROM APRIL 6 TO SEPTEMBER 30:

• Any non-refundable/pre-paid bookings for arrivals up to and including September 30, can be cancelled without penalty (up to 24 hours before arrival) up until September 30, 2020*.
• For arrivals from October 1, 2020, all non-refundable/pre-paid bookings will be subject to the terms and conditions of the rate booked. Other rates have flexibility built in to the terms and conditions, including cancellation options. Please consult the terms and conditions of your booking for more details.

Important Information:

• Hotels are subject to local law in the market in which they operate. Therefore, government legislation and regulations may supersede this policy in specific circumstances. (including the type and timing of the refund)

• If you cancel a rate which required a deposit or payment in advance, we will do everything we can to process your refund as quickly as possible. Refunds (which may be vouchers where allowed by local law) may take up to 90 days for hotels to process from the date of cancellation. Reservations may be changed without a fee but may result in different pricing.

• Exclusions may apply for time periods with special event restrictions or peak demand weeks and policies may vary by hotel depending on the status of the special event.

• Bookings via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.

• Groups & Meetings Bookings: We will work with customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotels are actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking. Please contact the hotel the booking was made with to discuss further – If the hotel is unavailable, send an email to 1800meetings@ihg.com.

• *Excludes hotels in all IHG hotels in Mainland China, Hong Kong SAR, Macau SAR, and the Taiwan region. Cancellation fees for existing and new domestic bookings were eligible to be waived for stays up to April 30, 2020. Exceptions apply at some Six Senses hotels – see the Six Senses website for details

To change or cancel a reservation visit Manage Your Stay or call our Reservations and Customer Care team.

We continue to monitor the evolving situation and will be keeping this policy under review.

FOR NEW BOOKINGS MADE FROM OCTOBER 1, 2020 ONWARDS:

All reservations made from October 1, 2020 will be subject to the terms and conditions of the rate booked.

Please carefully check the terms and conditions when you make a booking as they may include non-refundable pre-payment or other restrictions.

We want to help you plan and book any future travel with confidence. So, we have several ways to support guests to book and amend travel plans as necessary:

• Book Now, Pay Later: This new rate offers flexibility and savings. With no deposit required and cancellations possible up to 24 hours before your stay for direct bookings, travel planning is commitment free. Guests benefit from 5% or more off our Best Flexible Rate for bookings for stays until December 30, 2020 (excluding Greater China).
• Best Flexible Rate: This rate offers maximum flexibility to change or cancel your reservation. For direct bookings this rate can be fully changeable or refundable 24 hours in advance and in some cases up to 6pm (local hotel time) on the day of arrival (dependent on the hotels’ individual house policy).
• IHG Rewards Club Members Rates: Additional savings are available for IHG Rewards Club members on these Book Now, Pay Later and Best Flexible rates.
• IHG Rewards Club nights: You can change or cancel these bookings with no penalty prior to the time period set by the hotel.
• These rates, and others, have their own terms and conditions. This may include non-refundable pre-payment or other restrictions. Please refer to specific rate information when booking for further details – including cancellation and change terms. Changing the date on any reservations may result in different pricing.

Find out more here and to book visit ihg.com.

LOEWS HOTELS & COMPANY

Click on this direct link to the source in case of an update to the cancellation policy.

We are currently waiving cancellation fees for existing and new individual transient reservations, for stays through and including September 30, 2020. This includes any pre-paid and non-refundable reservations.

For reservations made through a travel agent or an online booking platform please contact them directly as your reservation will be subject to their terms and conditions, however we have informed them of our change in cancellation policy, which they should adhere to.

For groups and meeting inquiries, please contact the hotel where your meeting is taking place.

We understand flexibility is key during uncertain times, therefore we have further modified our cancellation notice period to 24-hours, for any new and existing reservations beyond October 1, 2020. Special events may be subject to a different cancellation and deposit terms and conditions.

MARRIOTT INTERNATIONAL, INCORPORATED

Click on this direct link to the source in case of an update to the cancellation policy.

In response to changing marketplace conditions, Marriott International is committed to ensuring our customers experience flexibility during these challenging times.

For all Marriott International hotels world-wide, we are extending our flexible reservation policies as follows:

• For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored.
• For guests making new reservations on or after July 6 for arrival dates through September 30, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.* Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.
• For guests making new reservations for arrival dates on or after October 1, individual hotel cancellation policies in place at the time of reservation will apply.

Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

*Important Information:

• Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
• Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
• Design Hotels and Homes & Villas by Marriott International (HVMI) are excluded from this policy. HVMI-specific cancellation guidance is available here.
• Marriott Vacations Worldwide (e.g., Marriott, Sheraton and Westin Vacation Ownership resorts) is included in this policy for transient reservations only. For owner occupancy reservations, or if you received a rental cancellation notice, please visit https://hub.vacationclub.com.
• For group organizer questions on terms and conditions of group contracts, please contact the hotel.

OBEROI HOTELS & RESORTS

Click on this direct link to the source in case of an update to the cancellation policy.

We would like to thank you for your support and we pray for your safety and wellbeing.

RADISSON HOTEL GROUP

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We are constantly updating our global cancellation policy to reflect the most recent developments related to COVID-19 and any official travel or meeting restrictions, suspensions, quarantines or lockdown measures announced by governments worldwide. Our aim is to offer you as much flexibility and planning comfort as possible.

Effective August 17, 2020, we have implemented the following updates to our cancellation policy, including some clarification and further explanation of existing procedures.

For any RHG hotel in Europe, Middle East, Africa, India and Asia Pacific, the below cancellation policies will apply.

Individual reservations:

For existing reservations made prior to April 1, 2020, for stays until September 30, 2020, subject to local regulations and variations applicable to the hotel legal entity, we allow:
– Free modifications subject to availability and/or any rate differences
– Free cancellations with the following exception:
○ If a deposit has been paid for an existing reservation, we will credit you the full amount to redeem with your next stay at the same hotel within one year after your cancellation date. If you are unable to redeem, we will refund you after your credit has expired.

For new reservations made between April 1 and September 30, 2020, for any future arrival date, we allow:
– Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date
○ This includes reservations on advanced purchase rates described as noncancelable
○ If a deposit has been paid, the amount will be refunded to the credit card used (or maybe in the form of vouchers or credit, where required by local regulations)

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until September 30, 2020 (or the end date of national government-imposed restrictions on gatherings) and subject to local regulations and variations applicable to the hotel legal entity, we allow:
– Free modifications subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date, if the meeting/event cannot be rebooked to a later date.
○ If a deposit has been paid for an existing reservation, we will credit you the full amount (less already incurred costs) for the customer to redeem on their reservation, at the same property until June 30, 2021, or a date required by local regulations. If you are unable to redeem, we will refund you after your credit has expired.

Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments.

For any RHG hotel in the United States, Canada, Caribbean and Latin America, the below cancellation policies will apply.

Individual reservations:

For existing reservations made prior to April 1, 2020, for stays until August 31, 2020, subject to local regulations and variations applicable to the hotel legal entity, we allow:
– Free modifications subject to availability and/or any rate differences
– Free cancellations with the following exception:
○ If a deposit has been paid for an existing reservation, we will credit you the full amount to redeem with your next stay at the same hotel within one year after your cancellation date. If you are unable to redeem, we will refund you after your credit has expired.

For new reservations made between April 1 and August 31, 2020, for any future arrival date, we allow:
– Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date
○ This includes reservations on advanced purchase rates described as noncancelable
○ If a deposit has been paid, the amount will be refunded to the credit card used (or maybe in the form of vouchers or credit, where required by local regulations)

For new reservations made on or after September 1, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until August 31, 2020 (or the end date of national government-imposed restrictions on gatherings) and subject to local regulations and variations applicable to the hotel legal entity, we allow:
– Free modifications subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date, if the meeting/event cannot be rebooked to a later date.
○ If a deposit has been paid for an existing reservation, we will credit you the full amount (less already incurred costs) for the customer to redeem on their reservation, at the same property until June 30, 2021, or a date required by local regulations. If you are unable to redeem, we will refund you after your credit has expired.

For new reservations made on or after September 1, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

Guests are advised to contact our call centers for urgent reservations (travel within the next 72 hours) or to modify or cancel their booking via our website, app or online form on our website.

Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments.

Flexible Cancellation Policies Which ALREADY Expired With These Lodging Companies

The flexible cancellation policy of the following seven lodging companies have already expired.

AIRBNB

Click on this direct link to the source in case of an update to the cancellation policy.

The flexible cancellation policy of Airbnb expired on Saturday, March 14, 2020.

BEST WESTERN HOTELS & RESORTS

Click on this direct link to the source in case of an update to the cancellation policy.

The flexible cancellation policy of Best Western Hotels & Resorts quietly expired on Tuesday, June 30, 2020.

EXTENDED STAY AMERICA

Click on this direct link to the source in case of an update to the cancellation policy.

The flexible cancellation policy of Extended Stay America quietly expired on Monday, August 31, 2020.

MOTEL 6

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The flexible cancellation policy of Motel 6 quietly expired on Monday, July 6, 2020.

OMNI HOTELS & RESORTS

Click on this direct link to the source in case of an update to the cancellation policy.

The flexible cancellation policy of Omni Hotels & Resorts quietly expired on Monday, August 31, 2020.

SONESTA INTERNATIONAL HOTELS CORPORATION

Click on this direct link to the source in case of an update to the cancellation policy.

The flexible cancellation policy of Sonesta International Hotels Corporation quietly expired on Tuesday, June 30, 2020.

WYNDHAM HOTEL GROUP

Click on this direct link to the source in case of an update to the cancellation policy.

The flexible cancellation policy of Wyndham Hotel Group quietly expired on Tuesday, June 30, 2020.

Flexible Cancellation Policies Which Will Continue For a Longer Period of Time With These Lodging Companies

The flexible cancellation policy of the following eight lodging companies have not yet expired or do not have a specific expiration date.

BARCELÒ HOTEL GROUP

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At the Barceló Hotel Group The changes have been completely flexible, offering 100% flexibility to postpone your booking up to 24 hours before your arrival for individual bookings with arrival date until December 31, 2020. You will have the option to change the date of your booking so that, when this has all passed, you can enjoy your stay sometime in the 12 months following the check-in date and of course still enjoy the best price guaranteed.

DRURY HOTELS

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We realize travel plans are fluctuating and may change. As a reminder, Drury Hotels offers you the flexibility to cancel your reservations until 12:00 p.m. the day prior to arrival.

We are currently offering special exceptions on Advance Purchase non-refundable reservations to accept cancellations and refunds for arrivals through October 31, 2020. Please cancel the reservation through your original booking source and you should receive a refund within 7-10 business days.

For arrival dates of November 1, 2020 and beyond, please submit an Advance Purchase Hardship Request.

HYATT HOTELS CORPORATION

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Guided by our purpose of care and in listening to our guests, we are extending our cancellation policy to provide further flexibility to help you make travel decisions again.

• Existing reservations booked prior to July 1, 2020With some very limited exceptions, existing reservations booked before July 1, 2020, for arrivals through July 31, 2021, can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at Destination Residences or under the Special Event Rates are subject to the cancellation policy disclosed at the time of reservation.Manage My Reservations
• New reservations booked July 1, 2020 or beyondWith some very limited exceptions, reservations booked on July 1, 2020 or beyond – for arrival dates through July 31, 2021 – can be cancelled at no charge up to 24 hours before your scheduled arrival.Reservations made after April 1, 2020 at select Destination properties or under Special Event Rates, after June 3, 2020 at Hyatt Residence Club properties, and any other reservations made after June 30, 2020 that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination and Hyatt Residence Club properties.Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences.

Please note: These policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.

In the event there is a discrepancy or inconsistency between the English language version and another version of this policy in a different language, the English version will prevail, govern and control.

MELIÃ HOTELS & RESORTS

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Right now, and until October 31, 2020, all the rates that we currently have on sale can be cancelled at no cost. Cancellations can be made between 1 and 7 days before the scheduled arrival date. Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.

For bookings made before today, our cancellation policy is as follows.

1. As of May 21, 2020, if customers are affected by travel restrictions in their country of origin or the hotel they have booked is closed for the expected dates of the stay, Meliá offers you the chance to change or cancel the booking under the following conditions:
   • For individual bookings made between March 2 and October 31, 2020, customers can cancel their booking up to 24 hours before the date of arrival without any cancellation fee or penalty.
   • For individual reservations made before March 2, 2020 for arrival dates up to October 31, 2020, we offer 100% flexibility to postpone the booking up to 24 hours before the expected arrival date. You can postpone the booking up to December 31, 2021, choosing a date for which the hotel offers the same terms and conditions, or agree to pay any possible difference in the room rate without any booking management fees.
   • For group bookings with arrival date before October 31, we offer 100% flexibility to change the dates without any booking management fees up to December 31, 2021, regardless of the date the booking was made.

2. Check the specific conditions for each booking as some exceptions may apply in some hotels during high-demand periods and may require cancellation further in advance to avoid cancellation fees and penalties.

3. If the booked hotel is itself quarantined during the guest’s stay, the hotel will abate or return any payments the guest would otherwise have to make in the proportion corresponding to the date on which quarantine is ordered.

4. If we are forced to close the booked hotel for the dates booked, we will offer alternative accommodation of the same or superior quality in another of our hotels. If this is not possible, we offer 100% flexibility to postpone your reservation up to 24 hours before arrival: you may choose a later date until December 31, 2021 and on which the reserved hotel is operative again and offers the same terms and conditions or for which you agree to pay a possible difference in rate without any management fee.

5. Guests who book through online travel agents or other third-party travel professionals are advised to contact their booking provider for information on the policies they are applying.

7. We are aware that the COVID-19 pandemic and the response from the government and health authorities are constantly changing and developing. Please note that the criteria in this document are therefore subject to change over time.
8. Meliá will extend the current MeliáRewards membership tier for one year for Platinum, Gold and Silver members whose tier review is scheduled for between March 1, 2020 (from February 1, 2020 for members from Greater China) and December 31, 2020. The membership tier will remain unchanged even for those members who do not meet the minimum stays, nights or points requirement to remain in their tier. In consequence, for example, tier reviews that were due on March 1, 2020, will now be carried out on March 1, 2021.

MILLENNIUM HOTELS & RESORTS

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Individual Reservations

For new reservations, we recognise the need for flexibility in your travel plans as well. Our flexible rates and special rates will now allow you to cancel up to 72 hours prior to your arrival, where applicable. This is valid for bookings made directly with the hotel, from our brand website (www.millenniumhotels.com).

NH HOTEL GROUP

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We have been offering and will continue to offer flexible terms & conditions with our Best Available Rate. However due to the uncertainty of the situation, we are providing flexibility in all reservations.

Please contact customercare@nh-hotels.com for more details.

RED ROOF

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Reservations made directly – Red Roof offers one of the most flexible cancellation/change policies in the industry with most hotels accepting changes up to 6PM the day of your reserved arrival date. Simply cancel or change your reservation on redroof.com, by calling us at 1-800-RED-ROOF, or with the hotel directly.

Pre-paid, Advance Purchase reservations – You may cancel or change an Advance Purchase reservation up to 24 hours prior to arrival and receive a full refund by contacting the property directly.

Travel Agent / Online Booking Site reservations – Please contact the original travel agent or 3rd party online booking site, for details on their COVID-19 policies.

YOTEL

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Our flexible booking policy is now available for all new direct bookings at every one of our hotels worldwide. This means you can pay for your stay on arrival whilst also being able to make amendments or cancel your booking for free up 3pm* the day prior to your check-in date. Make sure you choose the flexible rate when making your booking. Club@YOTEL members also save up to an additional 10% on every booking. Sign up here.

If you have any queries, please get in touch using the contact details included on your booking confirmation.

If you have booked a stay via a third-party operator, you will need to contact them directly for support.

All YOTEL and YOTELAIR hotels cancel free of charge up until 3pm the day prior to your check-in date.

Summary

The possibility exists that the expiration of the flexible cancellation policies of the aforementioned lodging companies may be extended, as has occurred in the past multiple times — such as back in July of 2020 as one example.

I would have preferred to have seen lodging companies follow the lead of five airlines which permanently eliminated change fees by keeping the flexible cancellation policies intact indefinitely — but I suppose they need to profit somehow after suffering through this current 2019 Novel Coronavirus pandemic.

For now, treat your future reservations as though the flexible cancellation policies of the aforementioned lodging companies will expire at the end of this month unless otherwise noted.

All photographs ©2017 and ©2018 by Brian Cohen.