Thousands of people are employed in customer service positions in the travel industry alone — whether they work for companies that provide airplane transportation, lodging, rental vehicles, cruises, or other services — so could someone please explain the oneword alliance to me?
Please Explain The oneword Alliance.
I know a lot of people who work in customer service for travel companies. I have been hearing from them tales of customers who contact them via e-mail message, or some various form of social media on a computer or portable electronic device and type the title with only one word — along with one word in the body of the message itself. The one word in the title could be as overly succinct as:
- Flight
- Rental
- Room
- Cruise
The one word in the message can be something as inane as:
- Me
- Price
- How
- What
More often than not, the communication has too little information to be helpful enough for a customer service agent to decipher.
Final Boarding Call
When I contact someone in customer service of a company, I try to use as few words as possible to describe what I am seeking. I cannot imagine typing the equivalent of a couple of incoherent grunts and hope to get the best customer service possible in return.
I understand that this phenomenon has been around for some time; but it seems to be happening more frequently. Why would anyone type only one word or two to someone working in the customer service department at a company?
I wonder if a group of people exists who purposely do this with companies — similar to prank phone calls in the days of yore — simply to laugh at how the companies respond.
If so, they are likely part of the oneword alliance.
All photographs ©2022 by Brian Cohen.
