British Airways Airbus A320-232
Photograph ©2017 by Brian Cohen.

Your Chance to Claim Up to £1,500 From British Airways as Compensation For Data Breach

If you were one of the greater than 380,000 customers who may have been affected by a breach of the security systems of British Airways last month, you may qualify to claim up to £1,500.00, if one law firm is successful in its class action suit against the airline.

Your Chance to Claim Up to £1,500 From British Airways as Compensation For Data Breach

An official announcement from British Airways — which was first released on Friday, September 7, 2018 — acknowledged and confirmed that a theft of the personal data of customers had occurred on both the official Internet web site and the mobile software application program of the airline between Tuesday, August 21, 2018 at 22:58 British Standard Time and Wednesday, September 5, 2018 at 21:45 British Standard Time.

Although no details pertaining to passport or travel information was affected, the data which was compromised included full names; credit card or debit card information, which included expiration dates and card verification value numbers; billing addresses; and e-mail addresses.

The recommendation from British Airways is that if you were confirmed that your personal data may have been stolen, contact your bank or credit card provider and follow their advice. “We understand that this incident will cause concern and inconvenience”, according to this official statement from British Airways. “We are contacting all affected customers to say sorry, and we will continue to update them in the coming days.”

Additionally, British Airways has offered to reimburse customers who suffer “direct financial losses” and to offer “credit rate monitoring” — but “this is not good enough”, according to SPG Law, which intends to represent customers affected by the aforementioned data breach in a class action lawsuit and has established a special Internet web site that is dedicated to this issue. “The breach has led to all customers being required to monitor financial transactions on their debit/credit cards and potentially cancel/request reissuance of their payment cards.”

Furthermore, SPG Law noted that “Under Article 82 of the EU General Data Protection Regulation (EU-GDPR) you have a right to compensation for non-material damage. This means compensation for inconvenience, distress and annoyance associated with the data leak.”

SPG Law alleges that this is not the first time that the information technology systems of British Airways have failed. “BA have treated their customers poorly over the past few years and it is time to stand up to them and take action.”


Unfortunately, data breaches have become the norm rather than the exception in the world of frequent travel loyalty programs, as demonstrated by the incidents involving Delta Air LinesHyatt CorporationHiltonKimpton Hotels and Restaurants, Facebook, Equifax, and other various companies in recent years. Protecting your sensitive information has become almost impossible to do…

…and yet, few measures are in place to rectify the potentially disastrous results which could possibly occur from these data breaches — as though few corporations and government entities are unconcerned about confronting the seriousness of such breaches and attacks.

I am uncertain at this time as to what is the answer — but this trend simply cannot continue unchecked, in my opinion…

…and innocent victims of such breaches and attacks should not be subject to the significant effort and cost just to maintain the integrity of their personal information. which could result in identity theft and other nightmarish experiences. Stricter and more secure measures — which are transparent to individual consumers — should be employed as soon as possible to either mitigate or eliminate similar incidents in the future.

We live in a world which is highly dependent upon electronic transactions. As a customer, you deserve to be reassured by the companies which you patronize that your personal and financial data is indeed protected — and more than adequately at that.

These past articles written by me seem to illustrate how serious is this problem of protecting sensitive data from being breached — and it seems that no company is immune:

Photograph ©2017 by Brian Cohen.

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