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My Experience Might Be Part of the Reason Why American Airlines Lost $473 Million?
The airline needs to improve its customer service — among other things...
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Poll: Should This Refund Issue Be Escalated to the Department of Transportation?
Your participation is requested.
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An 11 Hour Delay; an Overnight Diversion; and More: My Long Trek to Australia
The overall experience did not feel like that of a premium legacy airline.
Update: Response For Not Getting a Full Refund From the Airline
Do you believe that this issue was handled well by the airline?
